Privacy policy

Effective Date: October 13, 2026

Made4Balance (“Made4Balance,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://made4balance.com, purchase our products, create an account, sign up for email or text messages, or otherwise interact with our business.

Our online store is hosted on Shopify, which provides the e-commerce platform we use to sell our products and serve our customers.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for a particular use of personal information, we will seek that consent separately.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and services. It may include the following categories.

Contact and identification information: Name, email address, telephone number, billing address, shipping address, and other contact information you provide.

Order and transaction information: Products purchased, order numbers, purchase history, delivery information, returns, exchanges, refund requests, and related customer service records.

Payment information: Payment and transaction details necessary to process purchases. Payments may be processed by Shopify and other payment providers. We do not intentionally collect or store complete payment card details when those details are handled by our payment processors.

Account information: Account credentials, preferences, saved addresses, and other information associated with a customer account, if you create one.

Communications: Information you provide in emails, contact forms, text messages, reviews, surveys, or other communications with us.

Marketing preferences: Email subscription status, SMS consent records, opt-out requests, communication preferences, and engagement with our marketing messages.

Device and website activity: IP address, browser type, operating system, device identifiers, approximate location derived from technical information, pages viewed, referral sources, and interactions with our website.

Cookies and similar technologies: Information collected through cookies, pixels, tags, analytics tools, and other technologies, depending on your privacy settings and applicable law.

SMS information: Mobile telephone number, consent status, time and method of subscription, messaging preferences, message delivery information, and opt-out records.

We may also receive information from service providers and other third parties that help us operate our store, process transactions, prevent fraud, or provide services to our customers.

2. How We Collect Information

We collect personal information when you:

  • Browse or interact with our website.

  • Place an order or attempt to make a purchase.

  • Create an account or submit a form.

  • Subscribe to email newsletters or promotional text messages.

  • Request order, shipping, or delivery notifications.

  • Contact customer service.

  • Participate in a promotion, survey, or review.

  • Interact with cookies, analytics, advertising, or other website technologies where enabled and permitted.

  • Provide information through a third-party service that is integrated with our store.

Some information is collected automatically by Shopify and our authorized service providers when you use our website.

3. How We Use Personal Information

We use personal information for legitimate business purposes, including to:

  • Operate, maintain, and improve our website and online store.

  • Process payments and fulfill purchases.

  • Arrange shipping, delivery, returns, exchanges, and refunds.

  • Send order confirmations, shipping updates, tracking information, and delivery notifications.

  • Provide customer service and respond to inquiries.

  • Manage customer accounts and preferences.

  • Send promotional emails and SMS messages when permitted and when any required consent has been obtained.

  • Provide discounts, announce sales, share new arrivals, and administer promotions.

  • Send abandoned-cart reminders when permitted and when the relevant requirements are met.

  • Personalize shopping experiences where permitted.

  • Analyze website performance, customer interactions, and marketing effectiveness.

  • Detect, investigate, and prevent fraud, unauthorized activity, and security incidents.

  • Enforce our terms and policies.

  • Comply with legal obligations and respond to lawful requests.

We do not use personal information for purposes that are incompatible with the purposes described in this Policy unless we provide any notice or obtain any consent required by law.

4. Email Marketing

If you subscribe to our email marketing, we may send you newsletters, promotional offers, discount codes, product announcements, new-arrival notifications, and other marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. We may still send non-promotional emails necessary to complete an order, respond to a request, or provide other service-related information.

We may use email marketing service providers to manage subscriptions, deliver messages, and measure campaign performance.

5. SMS and Text Message Privacy

Made4Balance may offer text messaging programs for promotional and transactional communications. These programs may include marketing offers, discounts, new arrivals, order confirmations, shipping notifications, tracking updates, delivery information, and customer service messages.

Promotional SMS Consent

We send promotional text messages only when the applicable consent requirements have been satisfied. Customers may opt in through an eligible signup form, checkout option, or another authorized method that clearly explains the messaging program.

Consent to receive promotional SMS messages is not a condition of purchasing products or services from Made4Balance.

Providing a telephone number for order fulfillment, customer service, or delivery does not automatically enroll you in promotional text messaging.

Transactional Text Messages

Where appropriate and permitted by law, we may send texts necessary to fulfill a transaction or respond to a request, such as order confirmations, shipping updates, or delivery notifications. We use the information necessary to provide these communications.

Marketing consent and transactional communications are treated separately. We do not rely on a marketing subscription as a substitute for any consent required for transactional messages, or vice versa.

Message Frequency and Charges

Message frequency varies depending on the messaging program and your interactions with Made4Balance. Message and data rates may apply based on your mobile carrier and plan.

Opting Out and Getting Help

You can opt out of promotional text messages at any time by replying STOP to a message, where supported by the messaging program. We will process your request as required and may send a final confirmation message.

For assistance, reply HELP where supported or contact customerservice@made4balance.com.

Opting out of marketing texts does not automatically cancel your order or prevent us from communicating with you through other appropriate channels about an existing transaction. We will respect applicable opt-out requirements for each messaging program.

Mobile Information and Sharing Restrictions

We may share necessary mobile information with service providers that help us administer our messaging program, such as SMS platforms, Shopify, and telecommunications providers. These providers may process information on our behalf to deliver messages, maintain consent records, and provide technical support.

We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

This restriction does not prevent disclosures to service providers acting on our behalf, disclosures required by law, or other disclosures permitted by applicable law that do not constitute sharing for third-party marketing.

We retain SMS consent and opt-out records as reasonably necessary to administer the program, demonstrate compliance, and honor customer preferences.

6. Cookies, Analytics, and Advertising Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies to:

  • Make our website function correctly.

  • Remember shopping cart contents and preferences.

  • Understand how visitors use our website.

  • Measure website performance and marketing campaigns.

  • Support advertising and relevant product promotions where enabled and permitted.

Depending on your location, certain technologies may require consent before they are used. We will provide and honor applicable cookie and privacy choices through the tools available on our website.

You can also manage cookies through your browser settings, although disabling some cookies may affect website functionality.

Where required by law, you may have the right to opt out of targeted advertising, certain profiling, or the sale or sharing of personal information as those terms are defined under applicable law. See the “Your Privacy Rights” section below.

7. How We Share Personal Information

We may disclose personal information to the following categories of recipients when necessary for the purposes described in this Policy:

Shopify: Our e-commerce platform provider, which hosts our store and helps us process orders, manage customer information, and provide related services.

Payment providers: To authorize, process, and manage payments, refunds, and fraud prevention.

Shipping and fulfillment providers: To pack, dispatch, track, and deliver purchases and process returns where applicable.

Messaging and email providers: To deliver requested service communications and authorized promotional campaigns.

Analytics and advertising providers: To measure website performance and support marketing activities where enabled and legally permitted.

Technology and customer service providers: To host, maintain, secure, and support our website and business operations.

Professional advisers and authorities: Lawyers, accountants, regulators, courts, law enforcement, or other parties when disclosure is necessary for legal compliance, protection of rights, or legitimate dispute resolution.

Business transaction participants: A prospective or actual buyer, successor, or other party in connection with a merger, restructuring, financing, sale, or transfer of all or part of our business, subject to applicable law.

We require service providers to handle personal information in accordance with applicable obligations and the arrangements governing their services.

We do not sell personal information in exchange for money. Certain advertising or analytics activities may qualify as “selling,” “sharing,” or “targeted advertising” under specific privacy laws, even when no money is exchanged. Where applicable, we will provide required disclosures and choices.

8. Shopify and International Data Transfers

Our store is hosted by Shopify. Shopify and its service providers may process personal information in countries other than the country in which you live.

International transfers may be necessary to host our website, process payments, fulfill orders, provide customer service, and operate marketing or messaging services.

Where required by law, appropriate safeguards or transfer mechanisms will be used for international transfers of personal information.

For information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

If Shopify's enhanced services or other features are enabled on our store, additional disclosures and choices may apply. You can review Shopify's consumer privacy information and available privacy choices at:

https://privacy.shopify.com

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

  • Complete orders and provide services.

  • Maintain accounting, tax, and transaction records.

  • Respond to customer inquiries and resolve disputes.

  • Maintain marketing subscriptions and suppression lists.

  • Preserve consent and opt-out records.

  • Detect and prevent fraud.

  • Meet legal and regulatory obligations.

Retention periods vary depending on the type of information, its purpose, applicable legal requirements, and operational needs. When information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of personal information.

11. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Obtain a portable copy of certain information.

  • Withdraw consent where processing is based on consent.

  • Object to or restrict certain processing.

  • Opt out of targeted advertising, certain profiling, or the sale or sharing of personal information where applicable.

  • Appeal certain privacy decisions where required by law.

  • Lodge a complaint with an appropriate data protection authority.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.

To submit a privacy request, contact customerservice@made4balance.com. Please describe your request and provide enough information for us to identify the relevant records without sending unnecessary sensitive information.

You can unsubscribe from marketing emails using the link in the email and opt out of promotional texts by replying STOP where supported.

We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law.

12. Additional Information for European and UK Customers

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection laws, additional rights and requirements may apply.

Depending on the circumstances, our legal basis for processing personal information may include:

  • Performance of a contract, such as fulfilling an order.

  • Compliance with a legal obligation.

  • Our legitimate interests, where those interests are not overridden by your rights.

  • Your consent, where required, such as for certain marketing or tracking activities.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

You may also have the right to complain to your local data protection authority. International data transfers will be handled using safeguards required by applicable law.

13. Additional Information for U.S. State Residents

Residents of certain U.S. states may have additional rights regarding access, correction, deletion, portability, targeted advertising, certain profiling, and the sale or sharing of personal information.

The availability and scope of these rights depend on applicable law and whether that law applies to our business.

To exercise an applicable right, contact customerservice@made4balance.com. We may request reasonable information to verify your identity and may decline requests where an exception under applicable law applies. If permitted and applicable, you may appeal a decision by replying to our response or contacting us at the same email address.

Where required, we will provide a method to opt out of covered advertising or data-sharing activities and will honor recognized opt-out preference signals as required by law.

14. Children's Privacy

Our website is not intended for children who are not legally permitted to use our services or provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information unlawfully, contact customerservice@made4balance.com so we can review the matter and take appropriate action.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services. We do not control the privacy practices of independent third parties.

Your interactions with those services are governed by their own terms and privacy policies. We encourage you to review those policies before providing information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, services, technology, or legal obligations.

The revised version will be posted on our website with an updated effective date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

17. Contact Us

For questions about this Privacy Policy, personal information, or our SMS messaging program, contact:

Made4Balance
Email: customerservice@made4balance.com
Website: https://made4balance.com

Please do not include complete payment card details, passwords, or other highly sensitive information in an email.